Terms of Delivery Henry Kole                    

All products ordered at HenryKole.com are in stock and will be sent from our Swedish warehouse within two business days. Shipping fee will be shown at the checkout or you can contact order@henrykole.com for specific shipping prices. Delivery time approximately 2-6 business days from actual shipment day depending on destination (country/region).

Local terms and conditions for Distance Selling Regulations will apply, however Henry Kole offer a minimum of 14 days to return your product in case you are not satisfied or wish to cancel your order. If you wish to return your order the product must be in its original condition and packaging. Please note you as a customer have full liability of the goods in case of a return until it's received at our warehouse.

You return your item(s) by using the return label that was sent with your order. More information and instructions can be found on the return document. OBS! The return form must be completed and enclosed with the returned item otherwise an administrative fee of 49 SEK will be charged. Please note that freight costs will be deducted from the refunded amount. If you wish another size or model you have to place a new order and return the unwanted one for refund.

Refund policy
If you choose to return and cancel your order, Henry Kole will start the refund process as soon as possible but no later than 30 days after receiving the product. This is under the condition that the product is returned within 14 days after purchase, in original condition with original packaging and brand labels. Make sure you also fill in the return document with correct information and reason for return/cancellation. For security reasons refunds will only be made to the same card/account that the original payment was made from. Please note that freight costs will be deducted from the refunded amount.

If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. Please remember to get in touch before returning at order@henrykole.com and a member of our team will look into it.

When ordering from HenryKole.com you have the following payment options:

• Credit-/Debitcard - Visa or Mastercard
• PayPal
• Trustly - Direct banking (Only available in Sweden, Denmark. Finland, Norway, Estonia, Poland and Spain)
• Klarna invoice (Only available in Sweden)

Note: Henry Kole does not store any credit card information. All information is handled with highest security according to Payment Card Industry Data Security Standard (PCI DSS). 

Unclaimed packages
If a package is not collected within two weeks of delivery are automatically sent back to Henry Kole.
A handling cost of 250 SEK will be charged on unclaimed packages. 

Cancellation by us
We reserve the right to cancel the contract between us if, for example:

• We have insufficient stock to deliver the goods you have ordered.
• We do not deliver to your area.
• One or more of the goods you ordered was listed at an incorrect price due to error in the pricing- or other relevant information received by us from our suppliers.

If we do cancel your order we will notify you via e-mail and will refund the full sum deducted by us from your credit or debit card as soon as possible but no later 30 days from your order. 
Our liability
Our liability connected to any products acquired through the Henry Kole website is strictly limited to the buying price of the product. This does not limit our liability regarding:

• Death or personal injury caused by our negligence.
• Fraudulent misrepresentation.
• In any way were it would be illegal for us to exclude our liability.

Henry Kole is not liable for any loss of income, profit or contracts.
In the event that is out of our control, a so-called force majeure event, we will not be liable for any delays or failure to perform any of our contracted obligations. These events are without limitation:

• The impossibility to use the means public or private transport.
• The impossibility of the use of private or public telecommunications.
• Riot, civil disturbance, terrorist attack or threat of this, invasion and acts of God.

Personal information
When registering and ordering from Heny Kole we ask you to agree to the Terms and Conditions of how we use the information about you. The information you provide such as name, date of birth, e-mail address, home address and phone number can be used to fulfill our obligations and service towards you. We also document communication via e-mail in order to ensure continued good customer service.

Henry Kole will not share any personal information with third parties that are not directly involved with fulfilling our obligations and service towards you.