Terms & Conditions


Purchase
All products ordered at HenryKole.com are in stock and will be sent from our Swedish warehouse within two business days. Delivery time depends on destination (country/region). We will send an order confirmation of your purchase through an automatically generated email. With this email, the contract will be concluded. We reserve the rigth to correct errors in price, delivery terms etc. You should read and check the details in this email to ensure that they are correct. The content of the contract will be stored.
If you need further information please contact: order@henrykole.com.

Delayed Delivery
If the shipment is delayed we will notify you via e-mail. As a customer, you have the right to cancel your order if the delivery is delayed outside the specified times. You also have no right to economic compensation in case of delayed delivery.

Risks
Henry Kole take full responsibility of the goods in case of damage until it is delivered to the customer. You as a customer have full responsibility of the goods in case of a return until it's received at our warehouse.

Payment
When ordering from HenryKole.com you have following payment options:

• Credit-/Debitcard - Visa or Mastercard
• PayPal - For more information visit PayPal
• Trustly - Direct banking (Only available in Sweden, Denmark, Finland, Norway, Estonia, Poland and Spain)
• Klarna invoice (Only available in Sweden)

Note:
Henry Kole does not store any credit card information. All information is handled with highest security according to Payment Card Industry Data Security Standard (PCI DSS).

Complaints
If you are not fully satisfied with your product in terms of quality, please contact order@henrykole.com for further information and to file your complaint. Swedish consumer rights will be applied to solve any disputes.

Right to cancel
Local terms and conditions for Distance Selling Regulations will apply, however Henry Kole offer a minimum of 14 days to return your product in case you are not satisfied or wish to cancel you order. If you wish to cancel your order, please contact Henry Kole at order@henrykole.com and return the product in the original condition and packaging to following address:

Henry Kole
c/o In Time Logistics
Gustaf Werners gata 2
421 32 Västra Frölunda
SWEDEN

Refund Policy
If you choose to return and cancel your order, Henry Kole will start the refund process as soon as possible but no later then 30 days after receiving the product. This is under the condition that the product is returned within 14 days after purchase, in original condition with original packaging and brand labels. Make sure you also fill in the return-document with correct information and reason for return/cancellation. For security reasons, refunds will only be made to the same card/account that the original payment was made from.

Our liability
Our liability connected to any products acquired through Henry Kole website is strictly limited to the buying price of the product. This does not limit our liability regarding:

• Death or personal injury caused by our negligence
• Fraudulent misrepresentation
• In any way were it would be illegal for us to exclude our liability.

Henry Kole is not liable for any loss of income, profit or contracts.

In the event that is out of our control, a so-called force majeure event, we will not be liable for any delays or failure to perform any of our contracted obligations. These events are without limitation:

• The impossibility to use the means public or private transport.
• The impossibility of the use of private or public telecommunications.
• Riot, civil disturbance, terrorist attack or threat of this, invasion and acts of God.

Personal information
When registering and ordering from Henry Kole you agree to the Terms and Conditions of how we use the information about you. The information you provide such as name, date of birth, e-mail address, address and phone number can be used to fulfill our obligations and service towards you. We also document communication via e-mail in order to ensure continued good customer service.

Henry Kole will not share any personal information with third parites that are not directly involved with fulfilling our obligations and service towards you.

Newsletter
If you wish to receive our newsletter we will send information and offers on our products to you via e-mail. If you wish to cancel you may do so via your account or contact us at order@henrykole.com. Information on how you unsubscribe is also included in each newsletter that you will receive from us.

Offers and discount codes
Offers can’t be combined. This also means that discount codes can’t be used on already reduced prices, campaigns and other special offers. This also applies to the discount code that is received when subscribing to our newsletter.

Cookies
We use cookies, which means that we store certain information from your web browser to make your experience more pleasant. To continue your stay on henrykole.com, you will have to accept us using cookies. A cookie is a text file which is stored in your computer's software with your permission. If you allow cookies, your browser will add the text to a separate file. HenryKole.com uses cookies to monitor your shopping cart and keep statistics about our visitors. The information stored on your computer is only a unique number without any connection to personal information. In your browser settings you can choose to accept cookies or not. Please note that we DO NOT use cookies to store your personal information, but only to monitor your shopping cart and to keep statistics on our visitors to make your stay at henrykole.com even better.

Kole Sweden AB, SE556964352001